Working closely with our IT partners to build new offices
Our IT partner engaged CMPLTE to assist with an office move for a boutique law firm of 35 users. CMPLTE was tasked with reusing the customers existing telecom equipment but deliver an all new network in their new space to provide their IT provider with monitoring features, security, performance and scalability. The new location had no internet wiring, no internet provider. There was no fancy IT closet.
CMPLTE quickly jumped to action and our engineers began to survey and design the new location while creating a plan of action to move the existing office.
The close partnership between CMPLTE and the IT provider was critical in ensuring that all the project goals were met. In the end CMPLTE built the entire network room, installed multiple WiFi access points throughout the space and hard-wired every conference room, phone booth and desk.
Solution
CMPLTE was able to design the entire office space and install every single wire that was needed to operate the network. Once the wiring was in place our engineers configured all the network equipment per standard operating procedures of our partner to allow the IT team to "do their thing" going forward.
In addition, CMPLTE completely redesigned the call flow of the firm, tagging all the calls and generated detailed reports for the firm without the customer ever having to switch providers.
"We were in contract for another 18 months on our VoIP system but CMPLTE's expertise in the industry allowed them to fix all the issues we were having with 8x8.”
Timeline
Most impressive was the very short amount of time there was to get this project installed and working. We finished all the cabling in under a week and moving the equipment was done over the weekend. On Friday night we removed all the phones and any hardware we can salvage. On Saturday morning we installed everything. Sunday was our QA testing and Monday the new office was live. To the customer, it was as seemless as possible.
"Monday morning the tech was still there to make sure everything was working smoothly and all the systems were OK. It was the first time I've seen service like that."
Results
CMPLTE ran 96 new voice and data cables to locations around the customers new office. These wires powered Sonos Speakers, WiFi, Printers, Security Cameras and door access (keycard) systems.
CMPLTE repurposed all of the clients desk phones and re-configured their existing service provider to finally work properly until the contract expires.
The predictable benefits of working closely with an IT provider are always there. CMPLTE values more than just having a good 'channel' built on kick-backs but engaging with our partners to elevate the customer experience.
